6.1 Business Identity
Trading Name: Venssora
Legal Entity: Genturs LLC
Business Address:
7900 E Union Ave #1201
Denver, CO 80237
United States
Website: venssora.com
Customer Support Email: Support@venssora.com
6.2 Business Activities
Venssora operates an online digital gaming marketplace.
Products and services may include:
- Activation keys;
- CDKs;
- Platform vouchers;
- Game credits;
- Direct account top-ups;
- Virtual currencies;
- Downloadable content;
- Digital memberships;
- Electronic gaming entitlements; and
- Related digital products.
No physical merchandise is supplied unless expressly stated on the relevant product page.
6.3 Digital Fulfillment Model
Orders may be completed through:
- Electronic code delivery;
- Email delivery;
- Customer-account access;
- Secure delivery links;
- Direct player-account credit;
- Player-ID or UID fulfillment;
- Supplier fulfillment platforms; or
- Other electronic methods disclosed before checkout.
Third-party suppliers and technical providers may be used to fulfill certain products.
6.4 Product Transparency
Venssora seeks to disclose relevant product information before payment, including:
- Product identity;
- Game;
- Platform;
- Region;
- Edition;
- Server;
- Denomination;
- Quantity;
- Activation requirements;
- Delivery method;
- Estimated processing period; and
- Refund limitations.
Customers are responsible for reviewing these details before placing an order.
6.5 Product Sourcing
Venssora seeks to source products and fulfillment services through lawful commercial channels.
Sources may include:
- Digital distributors;
- Gaming wholesalers;
- Fulfillment platforms;
- Game-service providers;
- Publisher-supported channels;
- Commercial suppliers; and
- Other lawful sources.
Relevant purchase, supplier, invoice, delivery, and fulfillment records may be retained for business, payment, customer-support, intellectual-property, and compliance purposes.
6.6 Independent Business Status
Unless expressly stated for a specific product or commercial relationship, Venssora is not:
- A game developer;
- A game publisher;
- A console manufacturer;
- A digital platform operator;
- An exclusive distributor;
- An authorized representative; or
- An officially endorsed partner.
Third-party game names, artwork, logos, trademarks, characters, and publisher names remain the property of their respective owners.
6.7 Intellectual Property Compliance
Venssora respects intellectual property rights.
A rights holder or authorized representative may report potentially infringing content by contacting:
The notice should include:
- Identification of the protected right;
- Identification of the disputed product or content;
- Evidence of ownership or authority;
- Location of the disputed material;
- Contact information; and
- A good-faith explanation of the concern.
We may restrict or remove disputed material while reviewing a credible complaint.
6.8 Payment Processing
Payment methods are displayed during checkout.
Independent payment providers may conduct:
- Payment authorization;
- Settlement;
- Address verification;
- Device analysis;
- Fraud scoring;
- Transaction monitoring;
- Identity verification; and
- Chargeback management.
Venssora does not normally store complete payment card numbers.
6.9 Fraud Prevention
We may review transactions for:
- Stolen payment methods;
- Identity misuse;
- Account takeover;
- Automated purchasing;
- Unusual transaction activity;
- Promotion abuse;
- False refund claims;
- False non-delivery claims;
- Unauthorized resale;
- Chargeback abuse; and
- Attempts to evade restrictions.
An order may be held, limited, cancelled, or refunded where material concerns cannot reasonably be resolved.
6.10 Prohibited Financial Activity
Venssora must not be used to:
- Process unlawful funds;
- Test stolen payment credentials;
- Facilitate fraud;
- Conceal the true purchaser;
- Evade sanctions;
- Purchase on behalf of unidentified third parties;
- Exploit payment-system errors; or
- Conduct another unlawful transaction.
Information may be shared with payment providers, financial institutions, or authorities where permitted or required.
6.11 Sanctions and Geographic Restrictions
We may restrict transactions involving:
- Sanctioned persons;
- Sanctioned entities;
- Restricted countries or territories;
- Prohibited payment sources;
- Unsupported regions;
- Trade restrictions;
- Export restrictions; or
- Other legal and compliance concerns.
Customers must not use false information, location-masking methods, intermediaries, or multiple accounts to evade applicable restrictions.
6.12 Consumer Transparency
Venssora aims to avoid:
- Misleading product descriptions;
- Hidden recurring charges;
- Undisclosed regional restrictions;
- Unsupported affiliation claims;
- Materially inaccurate fulfillment promises;
- Unauthorized payment activity; and
- Unclear refund limitations.
Legitimate complaints relating to failed delivery, invalid products, duplicate payment, or incorrect fulfillment will be investigated using available transaction evidence.
6.13 Recurring Payments
Customers will not be charged on a recurring basis unless recurring billing is clearly disclosed and accepted before purchase.
Where recurring billing is offered, checkout should display:
- Recurring price;
- Billing interval;
- Renewal date or frequency;
- Trial conditions;
- Cancellation procedure; and
- Material limitations.
A one-time prepaid membership or subscription code does not itself create recurring billing through Venssora.
6.14 Privacy and Data Protection
Personal information may be processed for:
- Website operation;
- Order fulfillment;
- Payment processing;
- Customer support;
- Fraud prevention;
- Security;
- Analytics;
- Marketing where permitted;
- Accounting; and
- Legal compliance.
Further details are provided in the Privacy Policy.
6.15 Marketing Compliance
Promotional communications should:
- Identify the responsible sender accurately;
- Avoid deceptive subject lines;
- Provide appropriate business identification;
- Include an unsubscribe method;
- Respect valid opt-out requests; and
- Remain distinguishable from necessary order communications.
6.16 Recordkeeping
Business records may be maintained concerning:
- Orders;
- Payments;
- Product sourcing;
- Supplier transactions;
- Digital delivery;
- Top-up fulfillment;
- Refunds;
- Chargebacks;
- Customer communications;
- Fraud investigations;
- Intellectual property complaints; and
- Legal compliance.
Records are retained only for legitimate operational, accounting, security, and legal purposes.
6.17 Customer Complaints
Complaints may be submitted to:
Customers should provide:
- Full name;
- Order number;
- Purchase email;
- Description of the issue;
- Relevant screenshots;
- Previous communications; and
- Requested resolution.
Additional information may be requested where reasonably necessary to investigate the complaint.
6.18 Business Address Notice
The business address is provided for business identification and correspondence.
It is not represented as:
- A retail store;
- A walk-in customer service center;
- A physical product warehouse;
- A digital product collection point; or
- A returns center.
Customer support is primarily provided electronically.
6.19 Governing Framework
The website’s contractual policies are generally governed by Colorado law and applicable United States federal law, subject to mandatory consumer rights that may apply in another jurisdiction.
6.20 Relationship Between Policies
The following should be read together:
- Terms of Service;
- Privacy Policy;
- Shipping and Digital Delivery Policy;
- Refund and Returns Policy;
- Business Information & Compliance;
- Product-page disclosures; and
- Checkout information.
Product-specific conditions may supplement these general policies.
Mandatory legal requirements take priority where they cannot be excluded by contract.
6.21 Contact Information
Genturs LLC
7900 E Union Ave #1201
Denver, CO 80237
United States
Email: Support@venssora.com
